Conversations are how you manage your social post interaction and mentions once they are live on the specified social networks. The conversations feature provides for external moderation as well as internal management and conversations. When viewing conversations, you can view the original post and the additional comments/retweets of that post linked together. All conversations can be accessed and managed through the Social Tab.
Facebook Conversations
- Like - The like icon allows you to like and see the total number of reactions to a post you created or were mentioned in. To see the specific reactions, simply hover over the icon to see the specific count of each type of Facebook reaction (Like, love, haha, etc).
- Reply - The reply icon (left arrow) can be clicked to reply to a post you created or were mentioned in.
- Share - The share icon allows you to share a post you created or were mentioned in. It also tracks the number of total shares on the post.
- Delete - The trashcan icon allows you to delete a post you created. If the trashcan icon is not available, it means that you were not the originator of the post (you were mentioned/tagged in a post).
- Complaint Flag - The flag feature allows you to flag a complaint made through social media. See complaint flagging for details.
- Pre-approved response - The thunderbolt icon links to pre-approved responses that have been set up at the brand level. The pre-approved response will be added to the post comments. See the pre-approved response tutorial to learn how to set up pre-approved responses. You can access your pre-approved responses by hovering over the reply icon.
- Note - The note feature is for internal reference only. By clicking on the note icon, you can make an internal note or discussion regarding a post. The total number of notes is recorded next to the note icon.
- Rogue post - Any post that is Rogue and not created in the Social Assurance platform will be notated in the conversations with the red-eye icon for reference.
- Choose Assignment - The "Choose Assignment" drop down allows the selection of the individual or role to assign the conversation moderation to.
- Resolve - Once a post has been addressed and no further actions are required (no additional follow-up), click on resolve and it will no longer be assigned to an individual or role. If a conversation needs to be reassigned, just click on the "Choose Assignment" drop-down and reassign it to a role or individual.
X (Formerly Twitter) Conversations
- Like - The X (Formerly Twitter) like icon allows you to like and see the total number of likes to a post you created or were mentioned in.
- Reply - The reply icon (left arrow) can be clicked to reply to a tweet you created or were mentioned in with a pre-approved or custom reply.
- Retweet - The retweet icon allows you to retweet a tweet you created or were mentioned it. It additionally tracks the number of total retweets on the tweet.
- Delete - The trashcan icon allows you to delete a tweet you created. If the trashcan icon is not available, it means that you were not the originator of the tweet (you were mentioned/tagged in a post).
- Complaint Flag - The flag feature allows you to flag a complaint made through social media. See complaint flagging for details.
- Note - The note feature is for internal reference only. By clicking on the note icon, you can make an internal note or discussion regarding a tweet. The total number of notes is recorded next to the note icon.
- Rogue post - Any tweet that is Rogue and not created in the Social Assurance platform will be notated in the conversations with the red-eye icon for reference.
- Choose Assignment - The "Choose Assignment" drop down allows the selection of the individual or role to assign the conversation moderation to.
- Resolve - Once a post has been addressed and no further actions are required (no additional follow-up), click on resolve and it will no longer be assigned to an individual or role. If a conversation needs to be reassigned, just click on the "Choose Assignment" drop-down and reassign it to a role or individual.
Instagram Conversations
- Like - The like icon allows you to like and see the total number of likes to a post you created or mentioned in.
- Complaint Flag - The flag feature allows you to flag a complaint made through social media. See complaint flagging for details.
- Note - The note feature is for internal reference only. By clicking on the note icon, you can make an internal note or discussion regarding a post. The total number of notes is recorded next to the note icon.
- Choose Assignment - The "Choose Assignment" drop down allows the selection of the individual or role to assign the conversation moderation to.
- Resolve - Once a post has been addressed and no further actions are required (no additional follow-up), click on resolve and it will no longer be assigned to an individual or role. If a conversation needs to be reassigned, just click on the "Choose Assignment" drop-down and reassign it to a role or individual.
LinkedIn Conversations
- Like - The like icon allows you to like and see the total number of likes to a post you created or mentioned in.
- Complaint Flag - The flag feature allows you to flag a complaint made through social media. See complaint flagging for details.
- Note - The note feature is for internal reference only. By clicking on the note icon, you can make an internal note or discussion regarding a post. The total number of notes is recorded next to the note icon.
- Delete - The trashcan icon allows you to delete a tweet you created. If the trashcan icon is not available, it means that you were not the originator of the tweet (you were mentioned/tagged in a post).
- Rouge post - Any post that is Rouge and not created in the Social Assurance platform will be notated in the conversations with the red-eye icon for reference.
- Choose Assignment - The "Choose Assignment" drop down allows the selection of the individual or role to assign the conversation moderation to.
- Resolve - Once a post has been addressed and no further actions are required (no additional follow-up), click on resolve and it will no longer be assigned to an individual or role. If a conversation needs to be reassigned, just click on the "Choose Assignment" drop-down and reassign it to a role or individual.